Deposit Policy

1. What is the deposit?

To guarantee the integrity of Lumara Events equipment, a deposit of €200 is required for each photocall booking. This deposit is charged as a guarantee against possible damage, loss, or misuse of the equipment during the event.

2. Amount and payment method

• The deposit amount is €200 (two hundred euros).
• The deposit is paid together with the rest of the payment when confirming the booking.
• Payment is made securely through the payment gateway associated with the booking platform.

3. Deposit refund

The deposit will be fully refunded when all of the following conditions are met:

• The equipment has been returned in the same condition as it was delivered.
• No damage, stains, breakage, or deterioration attributable to use during the event has been detected.
• All accessories, props, and supplementary elements have been returned in full.

The refund will be made within a maximum of 7 business days from the event date, using the same payment method used for the original payment.

4. Total or partial deposit retention

Lumara Events reserves the right to retain the deposit in full or in part in the following cases:

• Structural damage: Breakages, dents, or deformations in the main photocall structure.
• Aesthetic damage: Stains, cuts, burns, or deterioration of fabrics, backdrops, or decorations.
• Lost accessories: Props, frames, decorative elements, or any delivered material not returned.
• Misuse: Use of equipment outside the conditions agreed upon in the booking.
• Late return: Equipment not available at the agreed time for teardown.

5. Process in case of damage

If damage to the equipment is detected:

• Lumara Events will inspect the material within 48 hours after the event.
• The client will be notified in writing (email) of the details of the damage found and the estimated repair or replacement cost.
• The client will have 5 business days to file any objections if they consider it appropriate.
• If the cost of the damage exceeds the deposit amount, the client must pay the difference.

6. Special case: event cancellation

If the client cancels the event in accordance with the Cancellation Policy, the deposit will be fully refunded provided the cancellation is made within the established timeframe and no equipment has been used.

7. Applicable Law

This deposit policy is governed by Spanish law. For any dispute, the parties shall submit to the courts of Barcelona.

8. Contact

If you have questions about this deposit policy, you can contact us at:

Email: lumara.infoevents@gmail.com

Phone: +34 622 03 00 32